Prince Edward Island

Prince Edward Island's hard timing rules come from the Insurance Act's statutory conditions and schedules, not from a standalone unfair-claims-practices regulation. PEI publicly adopts the CCIR/CISRO Fair Treatment of Customers guidance, which sets expectations for status updates, denial explanations, complaint processes, and dispute resolution.

Key Requirements

Acknowledgment

No universal statutory acknowledgment deadline. PEI's adopted FTC guidance expects claimants to be informed about claim procedures, formalities, and common timeframes.

Denial

No universal denial deadline. FTC guidance says claim-determinative factors such as depreciation, discounting, or negligence should be illustrated and explained in understandable language, and the same applies when claims are denied in whole or in part.

Payment Timing

• Property: 60 days after completion of proof of loss
• Auto physical damage: 60 days after proof, or 15 days after appraisal award
• Accident-and-sickness (non-loss-of-time): 60 days after proof of claim
• Initial loss-of-time benefits: 30 days after proof, then at least every 60 days
• Auto accident benefits (Schedule B): Most amounts within 30 days after proof; loss-of-time every 30 days
• Life: 30 days after sufficient evidence

Auto Election

Auto repair/replace election notice must be sent within 7 days after receipt of proof of loss (tighter than property/fire).

Research Notes

PEI's main penalty for claims correspondence failure is the offence of not furnishing proof-of-loss forms under s. 97(1), which also costs the insurer the s. 100 waiting-period defence. General Act violations carry fines up to $2,000 and/or imprisonment up to one year. Probationary adjusters' reports and settlement offers must be reviewed and countersigned by a supervising full-licensee.