Large Loss Acknowledgment — Commercial Property
This letter acknowledges receipt of a large commercial property claim and outlines the enhanced handling process, including business interruption considerations.
1. Introduction
Dear {{named_insured}},
We are writing to acknowledge receipt of your claim for {{claim_type}} to your commercial property at {{loss_location}}, claim number {{claim_number}}, arising from the {{cause_of_loss}} occurring on {{date_of_loss}}.
Given the magnitude of this loss, we have classified it as a large loss and have assembled a dedicated team to ensure your claim is handled promptly and thoroughly.
2. Claim Team Assignment
Your claim team includes:
- Lead Adjuster: {{lead_adjuster_name}}, {{lead_adjuster_phone}}
- Examiner: {{examiner_name}}, {{examiner_phone}}
- Forensic Accountant (if applicable): {{forensic_accountant_name}}
For day-to-day questions, please contact the lead adjuster. For coverage or policy questions, please contact the examiner.
3. Immediate Steps
To begin our evaluation, we will need the following:
- Access to the damaged property for inspection by our adjusting team
- Copies of the most recent property appraisal or valuation
- Business financial records for the prior {{financial_record_period}} (if
- Inventory of damaged or destroyed business personal property
- Any emergency mitigation invoices or contracts already executed
4. Business Interruption
If your policy includes Business Income and Extra Expense coverage, and your operations have been interrupted, please begin documenting:
- The date operations ceased or were reduced
- Ongoing fixed expenses that continue during the interruption
- Any extra expenses incurred to minimize the period of restoration
- Revenue figures for the comparable period in prior years
Our forensic accountant will work with you to calculate any business income loss once the period of restoration is established.
5. Advance Payment
We understand that a loss of this magnitude may cause immediate financial strain. If you require an advance payment to begin emergency repairs or to cover immediate operating expenses, please contact the lead adjuster to discuss options.
6. Next Steps
Our adjusting team will contact you within {{contact_timeframe}} to schedule an initial inspection of the damaged property. In the meantime, please take all reasonable steps to protect the property from further damage and preserve any evidence of the loss.
Sincerely,
{{lead_adjuster_name}} {{lead_adjuster_title}} {{company_name}}
