Third-Party Claimant Acknowledgment — General Liability

This letter acknowledges receipt of a third-party bodily injury or property damage claim under a commercial general liability policy.

1. Introduction

Dear {{claimant_name}},

We are writing to acknowledge receipt of your claim for {{claim_type}} arising from an incident on {{date_of_loss}} at {{loss_location}}. Your claim has been assigned claim number {{claim_number}}.

2. Claim Assignment

Your claim has been assigned to:

• Adjuster: {{adjuster_name}}
• Phone: {{adjuster_phone}}
• Email: {{adjuster_email}}
• Claim Number: {{claim_number}}

Please reference your claim number in all future correspondence.

3. Investigation Process

We will be conducting an investigation into the facts and circumstances of this incident. This investigation may include reviewing police reports, obtaining witness statements, inspecting the loss location, and evaluating the applicable policy provisions.

During our investigation, we may need the following from you:

• A detailed written statement describing the incident
• Documentation of your claimed damages (medical records, repair estimates, etc.)
• Any photographs or evidence related to the incident
• Names and contact information for any witnesses

4. Important Information

Please be advised that:

• This acknowledgment does not constitute an admission of liability by our insured

or {{company_name}}

• Our investigation is ongoing and coverage has not yet been determined
• You are not obligated to provide a recorded statement, but your cooperation

will assist in the prompt resolution of your claim

5. Next Steps

{{adjuster_name}} will be contacting you within the next several business days to discuss your claim and the investigation process. If you have any immediate questions or need to provide information, please contact the adjuster directly at the number listed above.

Sincerely,

{{adjuster_name}} {{adjuster_title}} {{company_name}}