Colorado Claims Compliance

Key regulatory requirements, correspondence deadlines, and mandated forms for Colorado (CO).

Quick Reference

Key Deadlines

Acknowledgment
PROMPTLY
Accept/Deny
60 calendar days
Investigation
60 calendar days
Payment
60 calendar days
Status Updates
No specific statutory or regulatory requirement found

Requirements

  • Mandated Forms
  • Catastrophe Rules
  • Separate P&C / Life & Health
  • Fraud Warning
  • Depreciation Notice
  • E-Delivery (with_consent)

Regulatory Authority

Colorado Division of Insurance (Department of Regulatory Agencies)

1560 Broadway, Suite 850, Denver, CO 80202; Phone: 303-894-7490 or 800-930-3745; Email: [email protected]; Website: https://doi.colorado.gov/for-consumers/file-a-complaint

Bad Faith: C.R.S. § 10-3-1115; C.R.S. § 10-3-1116

Key Statutes

  • C.R.S. § 10-3-1100 et seq.
  • 3 CCR 702-5-1-14
  • C.R.S. § 10-4-110.8
Last reviewed: April 1, 2026

Colorado handles claims correspondence according to specific state regulations. Requirements vary depending on the line of business and specific claim circumstances.

Acknowledgment

Every claim must be acknowledged within 15 days of receipt. The acknowledgment should identify the insurance policy and coverage at issue.

Denial

A written denial must be issued within 30 days. The denial must reference the specific policy provisions, conditions, or exclusions relied upon.

Statutory Language

Specific fraud warning and DOI contact info required (Colo. Rev. Stat. § 10-3-1104).

Applicable Letter Templates

No letter templates currently found for this jurisdiction.