Massachusetts Claims Compliance
Key regulatory requirements, correspondence deadlines, and mandated forms for Massachusetts (MA).
Quick Reference
Key Deadlines
Requirements
- Mandated Forms
- Catastrophe Rules
- Separate P&C / Life & Health
- Fraud Warning
- Depreciation Notice
- E-Delivery (no specific statutory or regulatory requirement found)
Regulatory Authority
Massachusetts Division of Insurance (DOI)
Massachusetts Division of Insurance, Consumer Services Unit, 1000 Washington Street, Suite 810, Boston, MA 02118-6200; Phone: (877) 563-4467 or (617) 521-7794; Email: [email protected]; Website: https://www.mass.gov/how-to/filing-an-insurance-complaint
Bad Faith: Mass. Gen. Laws ch. 176D, § 3(9); Mass. Gen. Laws ch. 93A, § 9
Lines of Business
Key Statutes
- Mass. Gen. Laws ch. 176D
- Mass. Gen. Laws ch. 175, § 99
Massachusetts handles claims correspondence according to specific state regulations. Requirements vary depending on the line of business and specific claim circumstances.
Acknowledgment
Every claim must be acknowledged within 15 days of receipt. The acknowledgment should identify the insurance policy and coverage at issue.
Denial
A written denial must be issued within 30 days. The denial must reference the specific policy provisions, conditions, or exclusions relied upon.
Statutory Language
No specific statutory language mandated beyond standard disclosures.
Applicable Letter Templates
No letter templates currently found for this jurisdiction.