Utah Claims Compliance

Key regulatory requirements, correspondence deadlines, and mandated forms for Utah (UT).

Quick Reference

Key Deadlines

Acknowledgment
15 calendar days
Accept/Deny
30 calendar days
Investigation
30 calendar days
Payment
30 calendar days
Status Updates
45 calendar days

Requirements

  • Mandated Forms
  • Catastrophe Rules
  • Separate P&C / Life & Health
  • Fraud Warning
  • Depreciation Notice
  • E-Delivery (with_consent)

Regulatory Authority

Utah Insurance Department

Phone: (801) 957-9200 or toll-free (800) 439-3805; Address: 4315 S. 2700 W., Suite 2300, Taylorsville, UT 84129; Website: https://insurance.utah.gov/complaint

Bad Faith: Utah Code Ann. § 31A-26-303

Key Statutes

  • Utah Code Ann. § 31A-26-301 et seq.
  • Utah Admin. Code R590-190-1 et seq.
Last reviewed: April 1, 2026

Utah handles claims correspondence according to specific state regulations. Requirements vary depending on the line of business and specific claim circumstances.

Acknowledgment

Every claim must be acknowledged within 15 days of receipt. The acknowledgment should identify the insurance policy and coverage at issue.

Denial

A written denial must be issued within 30 days. The denial must reference the specific policy provisions, conditions, or exclusions relied upon.

Statutory Language

No specific statutory language mandated beyond standard disclosures.

Applicable Letter Templates

No letter templates currently found for this jurisdiction.