Virginia Claims Compliance

Key regulatory requirements, correspondence deadlines, and mandated forms for Virginia (VA).

Quick Reference

Key Deadlines

Acknowledgment
15 calendar days
Accept/Deny
15 calendar days (extendable with notice)
Payment
No specific statutory or regulatory requirement found
Status Updates
45 calendar days

Requirements

  • Mandated Forms
  • Catastrophe Rules
  • Separate P&C / Life & Health
  • Fraud Warning
  • Depreciation Notice
  • E-Delivery (with_consent)

Regulatory Authority

Virginia State Corporation Commission, Bureau of Insurance

Phone: (804) 371-9741 or toll-free (877) 310-6560; Address: P.O. Box 1157, Richmond, VA 23218; Email: [email protected]; Website: scc.virginia.gov

Bad Faith: Va. Code Ann. § 38.2-209

Key Statutes

  • Va. Code Ann. §§ 38.2-500 to 38.2-518
  • 14VAC5-400-10 et seq.
Last reviewed: April 1, 2026

Virginia handles claims correspondence according to specific state regulations. Requirements vary depending on the line of business and specific claim circumstances.

Acknowledgment

Every claim must be acknowledged within 15 days of receipt. The acknowledgment should identify the insurance policy and coverage at issue.

Denial

A written denial must be issued within 30 days. The denial must reference the specific policy provisions, conditions, or exclusions relied upon.

Statutory Language

Specific fraud warning required.

Applicable Letter Templates

No letter templates currently found for this jurisdiction.